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6 Common Mistakes Interior Designers Make on their Website (And How to Fix Them!)


Contemporary living room design with blue chairs, table and plant

 

A website is a crucial component of any interior design business, serving as a digital storefront that showcases your skills, services, and style. But even the most talented designers can fall victim to common mistakes that can hinder their online presence and prevent them from attracting high-paying clients. In this post, we'll explore the top 6 mistakes interior designers make on their websites and provide actionable tips to help you improve your online strategy.


Mistake Number 1: Talking to Everyone (But Not Anyone in Particular)


Instead of trying to appeal to a broad audience, focus on a specific target client group that aligns with your ideal client profile. To do this, complete an exercise to create your ideal client avatar. Write down their demographics, pain points, goals, and motivations. Then, use this information to craft a positioning statement that will guide all of your copy.


For example:

"My ideal client is a high-end homeowner who values luxury living and is looking for a designer who can help them create a bespoke space that reflects their unique style and personality."


Don't: Use vague language or generic descriptions that don't speak to a specific audience.

Do: Use language that speaks directly to your target audience's needs and desires.


Mistake Number 2: Poor Navigation and Information Architecture


As an interior designer, you know how important it is to create a space that flows seamlessly and is easy to navigate. The same principle applies to your website! A poorly designed navigation system can be like trying to find the perfect throw pillow in a cluttered room - it's frustrating and overwhelming.


A clear and easy-to-navigate header on your website is the key to creating a website that's as inviting as your favorite design inspiration board. Think about it: when someone lands on your site, they're looking for a specific type of content or service - whether it's a portfolio piece, a design tip, or a contact form. A well-designed header should provide a clear path to what they're looking for, making it easy for them to explore your site and find what they need. By keeping your navigation simple and intuitive, you'll create a website that's as elegant and functional as your dream living room - and that will keep visitors coming back for more!


A typical interior design website includes the following key pages thus you should use this a structure for your website navigation:


  • Home: A hero section that showcases your services and unique value proposition

  • About: A page that shares your story, expertise, and credentials

  • Services/Processes: A page that outlines the services you offer and the process you use to deliver them

  • Portfolio: A showcase of your best work, including images, descriptions, and case studies

  • Contact: A page with contact information, including email address, phone number, and physical address

  • Blog: A section for sharing industry insights, trends, and news


To ensure that your navigation is intuitive:

Don't: Overcomplicate your navigation with too many dropdown menus or complex category systems.

Do: Use clear, concise headings and subheadings that make it easy for visitors to find what they're looking for.


Mistake Number 3: No Strong Calls-to-Action (CTAs)


A strong CTA is a crucial element of any website. It guides visitors through the site, encouraging them to take the next step whether it's to learn more about a specific service or contact you for a consultation. CTAs can be used in various places throughout your site:


Call-to-actions (CTAs) are typically placed in strategic locations on a website to encourage visitors to take a specific action, such as signing up for a newsletter, making a purchase, or filling out a contact form. Here are some common places where CTAs are often placed:


  • Header section: The top section of a website, above the fold, is a popular spot for CTAs. This is because it's one of the first things visitors see when they land on the site.

  • Hero section: The hero section, also known as the hero image or hero banner, is often used to grab attention and direct visitors to a specific action.

  • Footer: The footer section of a website is another common place for CTAs. This is because it's often seen as a "last chance" to encourage visitors to take action before they leave the site.

  • Sidebars: Sidebars, whether it's on the left or right side of the page, can be used to display CTAs that are relevant to the content on the page.

  • Form submissions: After submitting a form, such as a contact form or newsletter sign-up, it's common to display a CTA that encourages visitors to take another action.

  • Below blog posts: At the end of blog posts, you can add a CTA that encourages readers to take action, such as signing up for more information or scheduling a consultation.

  • Pop-ups: Pop-ups can be used to display CTAs at strategic times, such as when visitors are about to leave the site or after they've spent a certain amount of time on the site.

  • Carousels: Carousel sections can be used to display multiple CTAs in a rotating format.

The purpose of a CTA is to encourage visitors to take a specific action. Make sure yours is:


  • Clear and concise

  • Action-oriented (e.g., "Get Your Free Consultation Today", "Join Our Newsletter", "Get Started")

  • Visually prominent (use color, size, and placement to draw attention)

  • Relevant to the content surrounding it


Mistake Number 4: No Testimonials or Case Studies


Testimonials and case studies are powerful tools for building trust and credibility. They demonstrate your expertise and show potential clients the results you've achieved for others.


When using testimonials:

Don't: Use generic testimonials that don't highlight specific problems or solutions.

Do: Share specific and intentional examples of how you helped clients achieve their goals and desired outcome.


To receive testimonials from clients that are more intentional and get the desired results you are looking to show on your website you need to set clients up with questions on feedback forms that are specific to what you are looking for. Clients won't come out and say exactly what you want unless they are prompted to do so. Create a form on your website to send visitors to or create a form in jot forms or airtable to collect the feedback.


Use specific prompt questions like the below to gather rich specific testimonials that highlight your skills, expertise, results approach. Keep this to about 5 questions so you don't overwhelm your client with answering them. This should be a quick process for them and should not take an exhaustive amount of time


  1. What were your biggest concerns or pain points when it came to your space before we started working together? How did you envision the space being transformed?

  2. What were your top priorities for the project? (e.g., functionality, aesthetics, etc.)

  3. What was the most challenging part of the design process for you, and how did I help address those challenges?

  4. Were there any specific design elements or solutions that particularly resonated with you or exceeded your expectations?

  5. After working together, how do you feel about your newly designed space? Has it met or exceeded your expectations?

  6. Can you describe a specific moment or memory where you felt a sense of joy or pride in your new space?

  7. How has your new space impacted your daily life or routine? (e.g., improved workflow, increased productivity, enhanced entertainment spaces, etc.)

  8. Have you received any compliments or feedback from others on the design? If so, what specifically did they appreciate about the space?

  9. What specific design elements or features do you attribute to the success of the project? (e.g., color scheme, lighting, furniture selection, etc.)

  10. Can you quantify any measurable benefits from the project, such as increased sales, improved functionality, or enhanced mood? (e.g., "I've noticed a 20% increase in productivity since moving into the new office space.")


When using case studies:

Don't: Simply display photos of the project without context.

Do: Invite visitors to read more about the process you used to complete the project, including how you worked with the client, challenges the client faced, what solutions you implemented, and the results achieved. Use examples of before-and-after images and feedback where applicable.


Case studies provide examples of your featured work in a way that highlights the process that you used and the solutions that you implemented to get the desired results. You want to hit upon the challenges a client faced and how you were able to work with them to solve that problems and turn their space into something beautiful that hit their needs. When visitors get an idea of your process and results you have achieved they are more likely to want to work with you as they can understand your vision and what its going to be like working with you throughout their project.


Mistake Number 5: Neglecting Copy Above-the-Fold


As an interior designer, you know how crucial it is to make a strong first impression on potential clients. The above-the-fold content on your website is the first thing visitors see when they land on your site without scrolling down, and it's often the make-or-break moment that decides whether they'll continue exploring or bounce off. Think of it as the "elevator pitch" for your design services.


A well-crafted above-the-fold section should:


  • Grab attention with a clear headline or tagline that communicates your unique value proposition

  • Showcase a compelling image or video that highlights your work and style

  • Provide a brief overview of your services or what sets you apart from others

  • Include a clear call-to-action (CTA) button or link that encourages visitors to take the next step


Let's use an example to illustrate this:


Bad Example: Meet John, a talented interior designer who neglected his above-the-fold content. His above-the-fold website section looks like this:

Headline: Interior Design Services

Image: A small, low-resolution photo of a random room with no context.

Description: I'm an interior designer with 10 years of experience. I help everyone with their interior design needs from residential to commercial spaces.

CTA: No CTA button or link,


In this example, John's above-the-fold content is lackluster and fails to communicate his unique value proposition. The small, low-resolution photo doesn't showcase his work, and the description is vague, unengaging, and doesn't appeal to a specific audience. There's no clear CTA to encourage visitors to take action. This is a major missed opportunity to grab attention and entice potential clients.


Why is above-the-fold content so important?


Here are a few reasons:

  • Attention span: Visitors are bombarded with information online. Above-the-fold content helps you grab their attention and keep them engaged.

  • Concise messaging: You only have a few seconds to communicate your value proposition. Make it count!

  • Call-to-action: A clear CTA encourages visitors to take the next step, whether it's scheduling a consultation or signing up for a newsletter.

  • Consistency: Above-the-fold content sets the tone for the rest of the website. Make sure it aligns with your brand's overall aesthetic and messaging.


By prioritizing your above-the-fold content, you can increase engagement, conversions, and ultimately, grow your business as an interior designer.


Good Example: Meet Jane, a talented interior designer specializing in eco-friendly home designs. Her website's above-the-fold section looks like this:

Headline: Transforming Spaces, Sustainably

Image: A beautiful, high-quality photo of a stunning living room with a statement piece of furniture made from reclaimed wood.

Description: As an eco-conscious interior designer, I help homeowners create beautiful, sustainable spaces that reflect their unique style and values. From energy-efficient lighting to eco-friendly materials, I'll guide you through every step of the design process.

CTA: "Get Started Today" button linking to a free consultation page.


In this example, Jane's above-the-fold content effectively communicates her unique value proposition (eco-friendly design), showcases her work (the beautiful photo), provides a brief overview of her services (description), and encourages visitors to take action (CTA).


Mistake Number 6: Not Addressing Questions through FAQs


When it comes to creating a website that truly represents your interior design business, there's one crucial aspect that's often overlooked: Frequently Asked Questions (FAQs). These seemingly minor sections may seem insignificant, but they can make a significant impact on how potential clients perceive your expertise, efficiency, and professionalism.


As an interior designer, you know that clients often have questions about your services, process, and expertise. And you want to ensure that you're providing them with the best possible experience from the moment they land on your website.


That's where FAQs come in. FAQs are like having a personal assistant on your website – they answer common questions upfront, reducing the need for back-and-forth communication. By addressing these common queries, you can:


  • Save time by eliminating repetitive questions

  • Increase trust by providing transparency and clarity

  • Showcase your expertise and build credibility


To make your FAQs effective:


Don't:

  • Use FAQs as a dumping ground for every possible question – focus on the most common queries that will resonate with your target audience.

  • Write lengthy, rambling answers that confuse rather than clarify.


Do:

  • Organize FAQs by category or topic, using clear headings and concise answers.

  • Use a conversational tone that reflects your brand's voice and personality.

  • Keep answers brief and to the point – aim for 1-2 sentences per answer.


Let's use an example to illustrate this:


Example: Meet Emily, a luxury interior designer specializing in high-end residential projects. She knows that her clients often ask similar questions about her design process, so she creates a dedicated FAQ section on her website.


FAQs:

Design Process

Q: How do you approach the design process?

A: I start by getting to know my clients' goals and preferences, then create a personalized design plan tailored to their needs.


Q: What's the average timeline for a project?

A: Typically, our projects take 6-12 weeks from concept to completion, depending on the scope of work.


Materials & Finishes

Q: What types of materials do you recommend for high-traffic areas?

A: We recommend using durable, low-maintenance materials like hardwood flooring and stain-resistant fabrics.


Q: Can I choose my own materials or do you have recommendations?

A: We provide a curated selection of materials and finishes, but we're also happy to work with client-specified materials.


By organizing her FAQs into categories and using clear headings, Emily makes it easy for potential clients to find the answers they need. This not only saves her time but also helps build trust and confidence in her expertise.


In conclusion, by addressing these common mistakes, you'll be well on your way to creating a website that showcases your skills, attracts high-paying clients, and sets you apart from the competition.


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